Assets gone and won’t download

Since the latest version of Captivate (11.5.0.476) I have been running into a number of issues. The latest one is that all my cut out characters that I downloaded from e-learning bros have disappeared. I can only imagine this is because of the clearprefs.bat file that is advised to be carried out before running the new version – Or am I wrong? Is there any other reason they would be gone?

Also, Now when I go to try and re-download (you can imagine just how ecstatically happy that makes me, to have to download them ALL again!), the download button seems not to work and the asset is nowhere to be found. Please, if I am missing something do let me know. Any help or insight would be most appreciated.

is anyone else’s patience being put to the test with this update?

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