Banking on Gamification for Better Onboarding

‘At one go we have to manage the onboarding of around 40,000 remote employees’, said the voice on the other side of the call and our team went quite for a moment. ‘Onboarding would mean training and tracking them at least for three months till they have completed all their certification and are ready to speak to the customers. Banking is very stringent with its certification of sales employees and we can’t let even one of them miss that out.’

We knew at that moment that it was time to put our thinking caps on to figure out how to make the onboarding process of this diverse, remote, multi-lingual workforce effectively and efficiently. The first and obvious option was to deploy a multi-lingual mobile-based Learning Management System which was integrated to our client’s HRMS. But the challenge did not end there. Even after implementing vILT sessions, our client often complained about employees who are either confused, preoccupied, demotivated or all the above – resulting in an unsuccessful session which has serious business impact.

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