Behind the Scenes of eLearning Troubleshooting

It’s a pain when something breaks right when you need it. If you’re lucky, whatever it is will start working again when you try to show the problem to someone else. (You know, just so it can spite you and make it you look like you’re crazy). eLearning is no exception. But it’s a bit more complicated than a broken vacuum cleaner. If the vacuum is working, it’ll work for anyone. If it’s broken, it’s broken for everyone. Seeing as eLearning is digital, it has the not-so-fun gray area of “it can work for some people and be broken for others at the same time.”

Why is that? The short answer is that there are a lot of different pieces that need to work together for an eLearning course to run correctly. If any of those pieces isn’t quite right on the particular computer, tablet, or smartphone you’re using you’re going to run into problems.

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