Beyond Kirkpatrick: determine the ROI of your training program in 6 steps

You have probably heard the standard opinions: even though communication training may help awareness, self-confidence and recognition, it remains something that is ‘nice to have’. Something that you can’t measure and therefore does not deserve priority. However, this is not the case anymore: soft skills can be measurably improved and the Return On Investment (ROI) may help you to convince others. How does it work?

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