Blackboard Student Services Help Desk Communication Plan

This post was originally posted on the Blackboard Community Site.

During BbWorld our team was asked several questions on how we advertised 24/7 Support. In the spirit of sharing, below is our communication plan on how we announced the rollout of Blackboard Student Services for our after-hours and weekend help desk support.

How we notified our users Blackboard Module. Announcement in the University Newsletter. Graphic on Campus TVs. Graphic on Campus Kiosks. Advertisement in the Student Newspaper. Inclusion in our Blackboard Course Template. Banner on our department website. Examples

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