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Frontline organizations are dealing with a big problem—the labor shortage in the wake of the Great Resignation. Pre-pandemic, the demands on the frontline were already […]

This year in our annual State of the Frontline Work Experience report, we posed one crucial question: how’s the frontline doing? 18 months into the […]

What if the cashier at your local bakery told you they’re “pretty sure” the bagels are gluten free? Or the 10-year warranty the store associate […]

Customer expectations are more important than ever. Half of customers say that customer experience is more important to them now compared to a year ago. […]

There’s no way to sugarcoat it. People are leaving the frontline in droves. They’re the biggest segment of the workforce, not to mention the face […]

Since the start of the pandemic, brick-and-mortar retailers have had to pivot again and again to keep up with rapid changes. While the rise in […]

All of the headlines around the Great Resignation aren’t terribly surprising. According to The American Institute of Stress, feelings of stress in the workplace and […]

Tell me if this cycle sounds familiar: You get something new and exciting, whether it’s the latest kitchen gadget, a new exercise regime or a […]

The use of mobile devices on the frontlines has been getting a lot of attention lately, thanks to a recent announcement by Walmart. Last month, […]

In some ways, the annual NRF conference feels like a big reunion. All your favorite retail leaders and industry commentators get together to talk about […]

In any conversation about how the pandemic has changed frontline support in retail, employee communication is almost guaranteed to come up. So much depends on […]

Netflix. HBO Max. Amazon Prime. Disney+. I’m a few clicks away from a bottomless collection of streaming digital content. Then why am I still watching […]