Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.

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Posts by Learndot

Where have you been all my life? said marketing to customer education

Customer education can be a competitive advantage and help your sales team win deals against your most direct competitor. Don't believe me? Just ask your […]

SOLD OUT! The importance of having customer training at your conference

Fall is tech conference season in Silicon Valley, and there is quite a consistent and accelerating flow of conferences that all seem to lead up to the […]

3 lessons from Indeed Academy about customer education

Indeed Academy launched in October 2017 to help recruiters get the most out of Indeed and become better at what they do. The original, stated […]

How Intercom Redesigned Its Customer Education Strategy

If you are a SaaS business with a product-led growth strategy, a product education team is non-negotiable, says Ashley Murphy, former director of growth at OpenView. […]

Customer education is a marketing strategy

Customer education is a marketing strategy, and customer education teams should report to marketing. There. I said it. This is not to say that education […]

I want training to be free. My CFO wants to charge. What do I do?

In September, I gave a short talk at ClientSuccess's CS100 Summit about how to design a customer education strategy. I focused on stories about how different software […]

Why we enable software companies to build their customer training for free

Here are 3 major problems you're facing if you are in the SaaS space: Competition is fierce. There are tens (if not hundreds) other companies […]

Customer education: the multifaceted solution to driving business success

There is a misconception in the software industry (especially among enterprise SaaS companies) that customer education is a tool to be used only to help a […]

Learndot named a winner of the 2019 Best Learning Systems by Talented Learning!

We are thrilled and honored to share that Learndot was named one of the 2019 Best Corporate Extended Enterprise Learning Systems by Talented Learning. This is a […]

It's official! We won silver in the Brandon Hall Group Excellence in Technology awards

On December 6 the Brandon Hall Group announced the winners of their coveted 2018 Excellence in Technology Awards, and we are thrilled to announce that Learndot, our learning management system […]

Bring the future to your training today

Keeping up with the emerging new trends in the customer education world is challenging, but critical for your success. As learners' habits and behavior evolve, […]

Using storytelling to deliver data-driven information

As companies collect more data, they're continually looking for ways to communicate that information to people in a way that's engaging and informative. It's something […]

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