Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.
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There is a misconception in the software industry (especially among enterprise SaaS companies) that customer education is a tool to be used only to help a […]
We are thrilled and honored to share that Learndot was named one of the 2019 Best Corporate Extended Enterprise Learning Systems by Talented Learning. This is a […]
On December 6 the Brandon Hall Group announced the winners of their coveted 2018 Excellence in Technology Awards, and we are thrilled to announce that Learndot, our learning management system […]
Keeping up with the emerging new trends in the customer education world is challenging, but critical for your success. As learners' habits and behavior evolve, […]
As companies collect more data, they're continually looking for ways to communicate that information to people in a way that's engaging and informative. It's something […]
I just spent the day with a software company in a private workshop to help them design their customer education strategy. I love facilitating these […]
With the rise of the customer success philosophy, companies are spending even more on corporate training. They know well-trained customers use their products more, get […]
Recently, Bill Cushard, ServiceRocket's Director of Marketing and a Customer Success strategist, was a guest on a webinar hosted by ClientSuccess, talking about customer education (CE) strategies. Bill is […]
How do you price your customer education (CE) programs? Do you have a strategy you use to assess the value of the program, the cost […]
"How should I promote my training?" That is the main question I get asked when I talk to customers and one of the biggest pain points […]
Many software companies treat training as an afterthought, only selling enough of it to get customers up and running. They're missing out on the competitive advantage that […]
What is strategy? A quick dictionary search on Merriam-Webster shows it can mean "a careful plan or method" and "the art of devising or employing […]
