Learndot

Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.

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Posts by Learndot

Data Matters, Especially to Customer Education Teams

Big Data. KPIs. ROI. Average whatevers. These days it's pretty hard to get away from numbers. Companies are using their data to uncover all sorts of information […]

Customer Education Trends to Watch in 2018

This is not a prediction. It is more of a description of trends that are already underway. Some of you early adopters are riding these […]

5 Reasons to Attend: Design Your Customer Education Strategy [New Course]

In December 2017, Customer Education University announced a second course called, How to Design a Customer Education Strategy, and I am very excited about it. One of the best things […]

Learndot Earns Two: 2017 Talented Learning LMS Awards. WOW! Honored.

ServiceRocket is proud to announce that we have received two Learning Management System (LMS) awards from technology research firm Talented Learning in 2017. Learndot has been named […]

A Data-Driven Approach to Customer Education That You Can Actually Take

Being data-driven and running analytics and data science and predictive modeling and machine learning and setting up a data lake and hadoop and pig and […]

Solve Poor Customer Education Audio Quality for Less than $40

Customers are tired of poor audio quality, so why do we still give it to them. I am taking about poor audio quality on live, […]

How to Price Customer Education When Your Customers Expect It To Be Free

The most recent Customer Education University course, How to Build and Run a Strategic Customer Education Operation, is coming to an end, and students are finishing the final […]

Converting Your Training to Jobs-to-be-Done-Focused Training

Most software companies are so enamored by their product's features that they use it everywhere. It's in their marketing, thought leadership pieces, and especially in […]

One Step Towards Customer Education that Focuses on the Job-to-be-Done

We know that customer education programs need to help our customers use product features. We also know that focusing too much on feature training misses […]

Jobs-to-be-Done & Customer Education: Should You Use It?

When people find themselves needing a job done, they essentially hire products to do that job for them. - Clayton Christensen, author of the Innovator's Dilemma […]

Drop Everything and Create This Software Training Course Next

If your company runs customer on-boarding or professional services engagements through customer success or professional services teams, you need to build a software training course […]

Fender Guitars Has a Customer Adoption Problem and It's Using Customer Education to Solve It

Fender has an adoption problem. Here are the stats. As reported in The Verge, ten years ago, 1.5 million electric guitars were sold. Today, it […]

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