Learndot

Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.

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Posts by Learndot

Customer Education as Career Path to Other Roles

I am always surprised when I hear from customer education professionals that the customer education function does not get the respect it deserves. I believe […]

Top 7 Skills & Competencies to Look for in a Learning Designer

Working at a tech company, you need to hire people with specific skills that will help you grow and evolve the company and its products. […]

Why Documentation Is So Important To Successful Customer Adoption

Quick question: When you use Microsoft Word, do you use the built-in styles to add formatting and layout options to your documents? Or do you […]

The Four Capabilities of High Performing Customer Education Leaders

The customer education function at a fast-growing software company is as varied, complex, and strategic as any other function. It can also be an under-appreciated […]

5 Ways Chatbots and AI Impact Customer Education

Have you ever navigated to a website and seen that little chat window pop up asking if you'd like to speak with someone at the […]

How to Use a Maturity Model to Improve Your Customer Education Operation

This blog post is about how to use a maturity model in a very practical sense, but before we get into the how, let's define […]

How to Plug Course Development Elements into Scrum

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions.  You should understand the elements […]

Customer Education Design and Agile a Perfect Fit

Many of today's technology companies use an Agile methodology to develop their software, like Scrum, Adaptive software development (ASD), Crystal Clear methods, and Extreme Programming […]

Improving the Factors That Impact Good Training Experiences

Earlier this week I was talking to a former colleague who's a director in a technology organization, and she recently attended a two-day training session. […]

It's Time To Start Your First Course Development Project in Scrum

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions.  In this blog, we apply […]

Make Your Customer Training Surveys Customer-Focused

Training surveys are one of THE most used tools in the customer education manager's toolbox. Surveys can impact everything from course design to facilitator hirings. The […]

Customer Education Leaders Should Put Virtual Reality (VR) on the Radar (Maybe)

(Photo credit: Maurizio Pesce) When I received the opportunity to attend the eLearning Guild's virtual reality (VR) conference, Realities360, in San Jose on July 26 - 28, […]

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