Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.

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Posts by Learndot

ServiceRocket partners with Thought Industries to advance customer education

This blog originally appeared on the ServiceRocket blog.  As part of our growing ecosystem, ServiceRocket is excited to expand its customer education offerings by partnering […]

The customer education growth framework

The number one CEO priority in 2021 is growth. According to the PWC CEO Survey 88% of U.S. and 73% of global CEOs say organic […]

The customer education maturity model (REDUX)

Our customer education maturity model has matured. We have adapted it to the changing times and to provide an improved model for building and operating […]

Learn to forecast: Mature customer education teams don’t ask for budgets

We’ve been working furiously on updating our customer education maturity model, based largely on the need to include a few important activities that mature teams […]

Customer education should not lead with product. Lead with this instead

We should not base our customer education mission on teaching product features to customers. We know this. Yet, expediency often wins the day and dictates […]

Help sales teams sell customer training with training credits

It is a constant struggle for customer education to get sales teams to sell customer training. Why? There are two broad hurdles that must be […]

4 ways education services drives revenue and how you deliver it

The education services function, in most software companies, is treated as a cost center. The mindset is about allocating budgets, controlling spend, and minimizing the […]

Education services revenue opportunities in a COVID-19 world

Classroom training is the leading revenue generator for education services. TSIA reports that 79% of customer training revenue is derived from instructor-led training, 38% of […]

How to build your education services plan for 2021

It’s that time of year again: annual planning. It’s when education services teams at software companies all over the world scramble to put presentation decks […]

Welcome to the party: PluralSight acquires DevelopIntelligence

Congratulations to PluralSight on your October 14, 2020 acquisition of DevelopIntelligence. I especially want to call out Aaron Skonnard, co-founder and CEO of PluralSight, for […]

[Infographic] The revenue impact of education services

Most executive teams and founder/CEOs intuitively know that customers will need some level of help in learning how to use the software they just purchased […]

A new podcast from Learndot by ServiceRocket

We just launched a podcast. It’s called, Connecting the Dots. It is a podcast about building a SaaS business on learning. Learning from customers and […]

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