Litmos LMS Blog

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Posts by Litmos LMS Blog

Customer training your clients will love

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your […]

3 ways to prevent employee burnout in the contact center

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, […]

Unveiling a Legendary L&D Speaker Lineup at Litmos LIVE

Now that we’ve flipped the calendar to October, Litmos LIVE is just a month away. Things are really heating up on the agenda, as we […]

Learning to Face Customers

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face […]

Using All the Features: Beating the 80/20 Rule with Customer Training

It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. This may sound […]

Announcing the 2nd Annual Lenny Awards

You work so hard on your learning programs! It’s difficult work that requires constant attention, great flexibility, and ongoing learning for yourself as the discipline […]

A Megadose of Inspiration & Ideas: Introducing Litmos LIVE

It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat with the same colleagues, grumble […]

Required Learning: When Training Is Life-Saving

Training can be really fun. We get to talk about topics that enrich people’s jobs and lives, such as customer experience training that improves the […]

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile […]

Your salespeople need more education about customer experience

Customer experience, in all its complexity, really is about one thing to your customers. Expectations. Think about your own customer journeys. Have you ever been […]

Modern Learning: Balancing Today's Challenges with Tomorrow's Opportunities

In today’s business environment, challenges come fast and furious. Too often, the learning function finds itself continually putting out fires, rather than planning for the […]

Learning in the Workflow

The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that staff can provide answers ‘on […]

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