PLATO Blog

PLATO is a high-impact product training and development framework, which lets you assess your existing training content and define and create a new learning & development strategy for your organization. PLATO comes from the award-winning digital learning solutions and technology company - Origin Learning Solutions.

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Posts by PLATO Blog

Tips to Drive Product Adoption

Have you ever had a bad experience with a software upgrade? Do you remember the mess that was Windows Vista and the problems that it created […]

Three Examples of Top Customer Service Training Programs in Manufacturing

As customer experience becomes the new battleground overtaking price and product, 72% of companies rate it as their top business priority, according to a recent […]

The Do’s and Don’ts of Customer Service Training

Every business – be it a multi-billion-dollar enterprise or a small café in a popular tourist destination must focus on customer service and customer experience. […]

Why Product Training at the Adoption Stage Makes Perfect Sense in an Uberified World

Digital disruption is not only impacting the way we do business but also consumer expectations. Today’s time-deprived consumers want products and services that make their […]

Why Product Adoption is Critical to Smooth Customer Onboarding

Hubspot’s new user onboarding for inbound marketing is an enormously successful program. The secret behind its success? Their Inbound Certification course and Understanding Your Hubspot […]

Five Ways to Develop Robust End-User Training Plan before Product Rollout

So, you are ready for a new software product rollout and looking forward to drive product adoption and boosting end-user productivity.  But this is possible […]

Developing an Engaging Learning Program for Assured Product Success: Five Best Approaches

It’s no secret: companies such as Apple, Uber, Salesforce, Amazon Web Services have turned the process of ensuring product success into a fine art. Is […]

Three Best Practices for SaaS Companies to Monetize Training

SaaS companies operate with a typical product-focused approach towards sales and growing revenue. The potential of a business model that includes related services is seldom […]

The Importance of Product Training in Sales Enablement

‘Sales Enablement’ is a fancy term that has gained a lot of prominence in the last few years. So how does one define the term? […]

Five Ways to Integrate Training into the Heart of Your Customer Success Team

Customer success has come a long way from being a sketchy idea most organizations were toying with until a few years ago to a full-fledged […]

Training Tips to Improve Customer Success for SaaS Companies

Some of the challenges that SaaS companies face today stem from customer demands.  For one thing, SaaS customers have high expectations. For another, value-driven customers […]

The Complete Guide to Customer Service Training in the Manufacturing Sector

It is an undisputed fact that customer service is a critical differentiator in the IT or financial services industry. But what about B2B firms such […]

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