SchoolKeep is a cloud LMS, enabling companies to train their customers, employees and channel partners. The SchoolKeep blog shares actionable instructional design strategies and tips as well as news about the state of customer, employee and channel partner training online.

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Posts by SchoolKeep

How to Keep Your Customer Education Program Relevant with an Evolving Product

You may have launched a successful digital customer academy, but that doesn’t mean your customer education and training efforts are done. 

Not Embracing Digital Customer Education is Costing You Big Bucks

  Customer retention has always been top of mind for business leaders. But with the economy in a constant state of flux and customer acquisition […]

How Digital Customer Education Can Win You More Business in 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. 

How to Scale Customer Success with Digital Customer Education

The median amount of customers for a customer success manager (CSM) working for a mid-market company is between 100 and 250. 

How to Turn a Traditional Help Center into Online Training Powerhouse

Consumers have made it clear that customer experience reigns supreme and are willing to pay more for it. 

How to Start an Academy with Limited Resources, Bandwidth & Budget

Customer Success professionals are under more pressure than ever. Manage more accounts. 

3 Tips to Create Content Fast (Without a Big Budget)

You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. 

How to Get Your Customer Academy to Rank #1 on Google

Learning management systems (LMS), customer academies, and search engine optimization (SEO) aren’t commonly used in the same sentence—but they should.

2022 Customer Education Content Roundup

Was 2022 better than 2021? 

3 Ways to Market Your Customer Academy & Get Crazy Engagement

The hard part is over.

How to Get Q1 Budget Approval for Digital Customer Education

It's that time of year, and everyone's scrambling to plan for next year. 

5 Customer Education Trends You Don’t Want to Miss in 2023

The uncertain times are leaving many B2B businesses in a cloud of mystery. 

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