SchoolKeep is a cloud LMS, enabling companies to train their customers, employees and channel partners. The SchoolKeep blog shares actionable instructional design strategies and tips as well as news about the state of customer, employee and channel partner training online.
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You may have launched a successful digital customer academy, but that doesn’t mean your customer education and training efforts are done.
Customer retention has always been top of mind for business leaders. But with the economy in a constant state of flux and customer acquisition […]
Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption.
The median amount of customers for a customer success manager (CSM) working for a mid-market company is between 100 and 250.
Consumers have made it clear that customer experience reigns supreme and are willing to pay more for it.
Customer Success professionals are under more pressure than ever. Manage more accounts.
You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch.
Learning management systems (LMS), customer academies, and search engine optimization (SEO) aren’t commonly used in the same sentence—but they should.
It's that time of year, and everyone's scrambling to plan for next year.
The uncertain times are leaving many B2B businesses in a cloud of mystery.
