SchoolKeep

SchoolKeep is a cloud LMS, enabling companies to train their customers, employees and channel partners. The SchoolKeep blog shares actionable instructional design strategies and tips as well as news about the state of customer, employee and channel partner training online.

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Posts by SchoolKeep

A Jack of All Trades: 3 Use Cases for Customer Education (+1 You May Not Know)

What’s customer education? 

How to Choose an LMS for Customer Education

The conversation around customer education is getting louder every day. It seems that more and more customer-centric companies say they are currently building out or […]

Meeting With an LMS Vendor? Ask Them These 5 Questions

A quick Google search will return a seemingly endless list of LMS vendors and make to make it even more confusing, many of them offer […]

How Customer Education Can Help Your Customer Success Team

Customers will spend 17% more for a good experience and 76% of them expect companies to understand their needs. 

How Customers Use Northpass to Engage Learners

When you’re deciding on any piece of software for your business, you often want to understand how current customers are using the platform. 

3 Ways to Get Customers to Engage With Your Academy

Starting a customer education program and launching an academy is a great step, but their long-term success and sustainability require something else: engagement. If you […]

How to Optimize Your Customer Success Strategy

You have a customer success strategy in place. Whoopie! Building a strong customer success program is perhaps the most important thing you can do throughout […]

How to Build a Customer Education Training Module

Training modules are the heart of your customer education program. Like your actual heart, these modules shape your program and keep it alive.

Hybrid vs. Blended Learning: Is There a Difference?

The way we learn has changed in increments for decades, but it’s really just in the past few years that the majority of people have […]

3 Online Learning Barriers and How to Navigate Them

A lack of intuitiveness, a failure to help them solve their immediate challenges and not accounting for different learning styles. These are the 3 biggest […]

What is Blended Learning? Types, Examples & Everything Else

It may be tempting to take your entire customer, employee or channel partner education program online. But wait. As we get back to in-person everything […]

How Customer Education Helps You Grow Key Accounts

I have a secret — one that could significantly boost your bottom line.    

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