Skilljar Blog

Skilljar’s online course platform is the easiest way for businesses to train their customers and partners. The company blog provides helpful articles and resources for corporate trainers. It is one of the few blogs for instructors who are focused on external audiences.

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Posts by Skilljar Blog

Customer Education Business Models: What You Need to Know

If you’re creating a customer education program, the question of whether to charge for training will come up. When it does, do you know what […]

Designing Training Like a Product Manager, Part 1: Writing User Stories and Personas

By: Christina Ravaglia Trainers and doc writers are really product managers, where their product is information and their user is the training audience.

Technology Services World - Education Services as a Cross-Functional Growth Engine

LAER - Land, Adopt, Expand, Renew. This was the model that framed much of the conversation at the Technology Services World Conference held last week […]

Designing Training Like a Product Manager, Part 2: Build, Learn, Iterate

By: Christina Ravaglia Many products today are built using Lean processes to decide what to build and Agile practices to build them. With Lean, you […]

4 Ways to Evaluate Your Customer Training Program

So, you’ve launched an amazing customer training program. The next step is to determine what’s working (and what’s not).  If you have a strong understanding […]

[Panel Discussion] Customer Education: a Driver for Engagement & Retention

Is your training program a driver for customer engagement? How can you measure the true impact customer education has on retention? If you’re not sure, […]

Training Tips with Damani Musgrave, Skilljar

In this edition of our Training Tips series, we asked Skilljar’s new Customer Training Manager, Damani Musgrave, to share his insights and tips about training […]

Skilljar Launches Zendesk App to Empower Customer Service Teams with Training Insights

Seattle, WA - Skilljar, the leading customer training platform, today announced the launch of its app that extends Zendesk, Inc.’s cloud-based customer service platform. The […]

How Can You Surface Customer Training Goals Across the Organization?

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, […]

What is Partner Training?

If someone is looking to buy your software, it shouldn’t matter whether they work with you, or a member of your partner program. The customer […]

5 Steps to Successful Customer Onboarding

Here at Skilljar, we spend a lot of time working with companies who are onboarding customers. Given our experience in this area, we wanted to […]

How the Karmak eLearning Team Used Sprint Planning to Tackle Their Mammoth Project

By: Joe Healy & Ezzy Schesvold The Karmak eLearning team faced a mammoth project. We were in the process of revamping all 300individual pieces of […]

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