Skilljar

Skilljar's blog focuses on the skills, tools and knowledge needed to run an on-demand customer education program. We write about elearning and training for the extended enterprise, as well as customer engagement and tricks and tips for enhancing product adoption.

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Posts by Skilljar

[eBook]: Three Keys to Unlocking a Successful Customer Education Program

Regardless of the industry or vertical, Customer Education is a critical facet of any business. And across the hundreds of technology and software companies we've […]

4 Tips to Consider When Developing Content for Adult Learners

One of the most critical considerations when building a successful Customer Education program is developing content that addresses your learners' knowledge needs AND presents the […]

Seasoned Skillets: Joe Kim, Recruiting Coordinator

‘Seasoned Skillets’  is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, […]

Three Business Models to Consider When Charging for Training

The decision of whether or not to charge for customer training is a strategic choice often made at the company level. Some companies choose to […]

Seasoned Skillets: Daniil Krets, Account Development Representative

‘Seasoned Skillets’  is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, […]

[Customer Spotlight] Real Estate Software Firm Increases Customer Success Productivity by 30%

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. […]

[eBook]: A New Segmentation Model for Customer Onboarding

As we’ve transitioned from on-premise software to the cloud-based software-as-a-service (SaaS) model, we’ve also seen a new emphasis on customer health and its impact on […]

State of Customer Training 2019 - TSIA Webinar Recap

Last week, I had the pleasure of attending a TSIA webinar hosted by Maria Manning-Chapman on the state of customer training. Maria has a wealth […]

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 3)

In my last two blog posts, I discussed the importance of having a cohesive, overarching strategy and the establishment of a content development process in […]

[Case Study] How Procore Certified 100,000 Users and Launched a Successful Online Onboarding Platform

Procore Technologies is the world’s leading construction management software, connecting people, applications, and devices in a single, unified platform for construction professionals.

Gatsby's Got Nothin' on Us

The Seattle streets may be covered in snow today, but the real winter party was this past weekend when the Skilljar team took to the […]

[eBook]: Choosing the Right Technology for External Training

Is your Learning Management System (LMS) optimized for customer and partner training?

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