Skilljar

Skilljar's blog focuses on the skills, tools and knowledge needed to run an on-demand customer education program. We write about elearning and training for the extended enterprise, as well as customer engagement and tricks and tips for enhancing product adoption.

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Posts by Skilljar

My 10 Observations as an ADR Manager at a High-Growth Startup

After several wild and mostly wonderful years as a quota-carrying AE (Account Executive), I recently moved into an ADR (Account Development Representative) leadership role here […]

[eBook]: 3 Questions to Evaluate the Health of Your Customer Education Program

Customer education is a highly effective mechanism to drive better product engagement, higher customer satisfaction, improved retention, and incremental expansion revenue. And while the establishment […]

Skilljar Selected by Aragon Research as a 2019 Hot Vendor in Learning

Seattle – June 5, 2019 - Skilljar, the leading customer training, and education platform, has been selected as a 2019 Hot Vendor in Learning by Aragon Research. […]

Seasoned Skillets: Mike Howard, Customer Success Manager

‘Seasoned Skillets’  is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, […]

[eBook]: Building a Business Case for Customer Training

When you're entrenched in the day-to-day details of your Customer Education program, it's easy to tell when you're experiencing roadblocks. But your CEO and other […]

[eBook]: Three Keys to Unlocking a Successful Customer Education Program

Regardless of the industry or vertical, Customer Education is a critical facet of any business. And across the hundreds of technology and software companies we've […]

4 Tips to Consider When Developing Content for Adult Learners

One of the most critical considerations when building a successful Customer Education program is developing content that addresses your learners' knowledge needs AND presents the […]

Seasoned Skillets: Joe Kim, Recruiting Coordinator

‘Seasoned Skillets’  is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, […]

Three Business Models to Consider When Charging for Training

The decision of whether or not to charge for customer training is a strategic choice often made at the company level. Some companies choose to […]

Seasoned Skillets: Daniil Krets, Account Development Representative

‘Seasoned Skillets’  is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets)  are developing, designing, writing, calling, measuring, analyzing, […]

[Customer Spotlight] Real Estate Software Firm Increases Customer Success Productivity by 30%

Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. […]

[eBook]: A New Segmentation Model for Customer Onboarding

As we’ve transitioned from on-premise software to the cloud-based software-as-a-service (SaaS) model, we’ve also seen a new emphasis on customer health and its impact on […]

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