Skilljar's blog focuses on the skills, tools and knowledge needed to run an on-demand customer education program. We write about elearning and training for the extended enterprise, as well as customer engagement and tricks and tips for enhancing product adoption.

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Posts by Skilljar

[Webinar] Driving Customer Health Through Education

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative […]

Training Tips with Adam Avramescu, Checkr

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

[Case Study] How Procore Streamlined Customer Onboarding

Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process? Procore Technologies provides cloud-based […]

[Panel Discussion] How to Drive Impact in Customer Education

Getting a customer education program up and running is critical for delivering business impact. In fact, TSIA reports that within 90 days of training, there […]

3 Tips for Prioritizing Content Updates

Software tools are ever improving, constantly delivering value in new ways. So, too, must training content. Just like old bread, stale content is easy to […]

3 Reasons to Integrate Your LMS & CRM

Customer training rarely exists in a vacuum. If you want to engage the right customers at the right time, you likely need support from different […]

What Is a Customer-Centric LMS?

According to the Brandon Hall Group, only about one-third of companies are absolutely sure they will renew with their current learning management system (LMS) provider, […]

[Webinar] Learning Management Redefined: the Benefits of a Customer Training Platform

Are you cramming customer education into your HR training system? Today, many companies are investing in technologies that are purpose-built for customer education. As a […]

[Infographic] Educated Customers: Better Bottom Line

If you’re a customer training professional, you may understand that the right training strategy can have a huge impact on your company’s bottom line. But, […]

Customer Education and Your Customer Health Score

When it comes to customer renewal and expansion, there’s no question that training and education is strongly correlated. Skilljar customers regularly report on trained cohorts […]

[Webinar] 2018 Customer Journey Trends: a Q&A with Coastal Cloud

Where does your customer onboarding program stand, and how does it compare to others at companies of a similar size? How are different SaaS companies […]

Training Tips with Doug McDaniel, Engagio

In this edition of our Training Tips series, we asked Doug McDaniel from Engagio to share his insights and tips about training customers!

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