Thought Industries Blog

Just like baking, the right mix of ingredients, in the correct ratios, are critical to a great customer onboarding outcome. And as with baking, once you […]

When you're preparing for a major physical activity -- bagging a "14er," hiking Hadrian's Wall, tackling an endurance race -- working with a personal trainer […]

Design is so important to how we make emotional connections with products, brands, and pretty much anything we encounter in the world. How we interact […]

Boston, MA, (June 1, 2018) – Thought Industries, one of the fastest growing online learning Software-as-a-Service (SaaS) companies, is proud to announce the addition of Michael […]

Once a new user has made the choice to purchase your software solution, their focus shifts to solving the problems they’ve been facing. As they […]

New hire is part of the company’s continued investment in people and technology to deliver an outstanding customer experience Boston, MA, (June 8, 2018) – Thought […]

Learning Business Platform Earns Prestigious Industry Recognition BOSTON, MA (June 13, 2018) - Thought Industries, one of the fastest growing online learning Software-as-a-Service (SaaS) companies, […]

At first glance, you might believe that customer onboarding is that part of the buying process in which you teach new customers how to use […]

Meticulously crafted and iterated onboarding programs are crucial to your customer success strategy. The importance of training or, more specifically, behavior change, is not to […]

Effective customer onboarding can make the difference between simply helping someone become a user and building a long-term relationship that’s beneficial for both sides. Towards […]

First impressions aren’t everything, but they account for more than most of us think. The same is true for customer onboarding.