Thought Industries Blog

News, insights, best practices, and more for all things related to online learning.

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Posts by Thought Industries Blog

Leveraging Customer Education to Drive Retention

Recently, Daniel Quick, Senior Director of Product Experience at Thought Industries, led a panel discussion on how to leverage customer education to create sticky customers […]

Thought Industries Announces COGNITION 2020 Customer Award Winners in Customer Education

Recognizing Exceptional Learning Experiences in the Categories of Innovation, Performance and Platform BOSTON – October 15, 2020 – Thought Industries, the world’s leading B2B customer […]

Thought Industries COGNITION 2020 Customer Education Virtual Conference Delivers Guidance and a Playbook to Meet the Next Wave of Online Learning Demands

Nearly 500 Attendees Representing almost 200 Technology and Learning Businesses Join the Continuous Learning Experience to Achieve Customer Education Success BOSTON – October 12, 2020 […]

COGNITION Virtual Customer Education Conference - Day 2 Recap

Day 2 of COGNITION was a digital potpourri of ideas and inspiration, taking full advantage of the new world of virtual events. 3 keynote addresses, […]

Thought Industries Releases The Customer Education Playbook at COGNITION 2020

Most Comprehensive, Validated Methodology for Developing Impactful, Engaging, and Measurable Customer Education Programs BOSTON – October 13, 2020 – Thought Industries, the world’s leading B2B […]

COGNITION Virtual Customer Education Conference - Day 1 Recap

Becoming Agents of Education Change: Takeaways from Day 1 Five keynotes, nine breakouts and 28 speakers later, day one of COGNITION, our first annual customer […]

Use Online Training Metrics to Improve Your Learning Programs

If you're more accustomed to collecting learning data than doing anything with it, try this approach for using the information to improve your learning and […]

Four Communication Principles for a Vibrant Virtual Learning Experience

At some point in March 2020, after the lockdowns started (and we realized this was the new normal), I scrapped the rational and predictable product […]

COGNITION 2020 Showcases Vernā Myers, Ha Nguyen McNeill, and Other Talented Women Business Leaders

Tuesday, October 6 through Wednesday, October 7, we are hosting COGNITION 2020, our annual customer education event and user conference. (Like so much else in […]

Four Sessions to Get Excited About at COGNITION 2020

COGNITION 2020 is a matter of weeks away. Two half-days of sessions, panels and workshops exploring the very best in customer education wisdom. COGNITION brings […]

How We Keep Our SaaS Certification Program Fresh, Timely and Profitable

5 ways to ensure your certification program is amplifying your brand, delighting your customers, and delivering meaningful credentials Five years ago, I joined Kinaxis to […]

How to Bridge the Consumption Gap with Customer Education

What is a consumption gap? A consumption gap is a very serious issue for a company, and for its customers. Daniel Quick, Senior Director of […]

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