During the current global circumstances, companies are facing unprecedented changes. Many knowledge-based businesses had already started enabling employees to work remotely, but remote work is now a daily reality for nearly all companies around the globe. Just as HR and L&D were getting to grips with forming virtual global teams with the right talent to drive innovation, these global circumstances we now face have accelerated this change beyond all imagining.
Now that many businesses have entirely remote workforces, maintaining team spirit while adjusting to new ways of working together from different locations has become a pressing issue.
At the same time, many global businesses are pivoting their customer service solutions. To ensure survival, most businesses are transforming rapidly, and often having to do this within days. With a relentless focus on meeting customers’ changing needs, companies are communicating with and serving their customers in new ways. They might be delivering products and services differently or using technology to improve communications, all while maintaining the human touch.
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