Bricks vs Clicks: Our Top 5 Learning Takeaways from RetailEXPO 2019

Retail is changing fast but core customer service skills are not. That was one of the key ‘takeaways’—pun intended—from RetailEXPO 2019. Account Director, Sophie Ryde, reveals her top retail learning insights from the two-day event in London.

Retail Learning Tip #1: Technology Has Disrupted Everyone’s Expectations but Engagement Is Still Vital

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