Bug fixing – who pays for it?

Three things in life are certain; death, taxes and bugs. 

When creating an LMS, membership site or any other software product, it’s inevitable that bugs will come up. And it’s also quite common for clients to question who should pay to fix them.

What are you actually paying for?

When you decide to build your own piece of software, you are not buying a finished off-the-shelf product; rather you are paying for the iterative/explorative process of developing your own.

If you opt for the off-the-shelf approach and host your content on platforms like Kajabi, Teachable or Squarespace, then you pay a monthly subscription or license fee to rent the use of their software. If you find a bug, since it’s their software, it’s ultimately their responsibility to fix it. It’s a very risk-free approach, but as you know, off-the-shelf software is often very restrictive, so building your own can be an attractive approach.

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