Building the Skills to Transform: a Programmatic Learning Approach

The rapid pace of change in business calls for continuous skills development. Technical skills equip employees to work with new technologies, but a complete digital transformation requires more than just technical know-how. It draws on change management, leadership and other durable skills. This year, teams have had to adapt more than ever to work in new and different ways, separated from their colleagues. A range of skills, including resilience and the ability to manage remote teams, will have been called on.

Building durable skills like these and those in other competency areas such as leadership, communication and customer service, takes a particular learning approach. They aren’t gained and honed by spending an hour working through a course, instead they rely on trying things out, receiving feedback, evaluating and refining. Complex and high value transformational projects call for continuous learning programmes that drive results, deliver change and improve overall performance. 

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