Can Soft Skills Be Learned?

Picture a team working at Google.

What shines brighter? Hard skills or soft skills?

If, like us, you said, “Hard skills, duh?”, you are wrong.

You see, Google actually found that most success in their business is a result of soft skills. More specifically, the highest-performing teams at Google exhibit equality, generosity, curiosity, empathy, and emotional intelligence (EQ). Even more surprisingly, hard skills in maths, science, technology, and engineering were ranked dead last – at Google!

So, why do we need soft skills? The answer’s simple. Agility and innovation.

Soft skills determine an organization’s ability to adapt to change, innovate, develop faster ways of doing things, deliver superior customer service and collaborate with culturally diverse teams. Organizations rich in critical thinkers, problem solvers, and clear communicators tend to benefit from higher productivity and more constructive collaboration.

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