Can’t open files edited by a colleague

Hello, everyone.

I created a bunch of projects in Captivate 2017.  We now have to update them for a new software release.  A colleague of mine has been helping me with edits.  She has Captivate 2019, I have Captivate 2017.  When I send her my files, she is able to open them just fine.  But when she sends them back to me after editing them, I can never open hers.  We use the same methods and tried several.

The message I’m getting says “Adobe Captivate cannot open … file.  Ensure that it’s not already open, it’s not damaged, etc.”

Would the difference in versions really make it impossible for me to use her files?  Am I now forced to update to 2019 if we are to be able to collaborate? Or is that not the problem here?  Any ideas for what else we could check/try?

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