Can’t Open Shared Captivate File

My coworkers and I are sharing project files. Two of us have no issues opening each other’s files. The 3rd person cannot open our files and we cannot open her files. We receive and error message that says:

Adobe Captivate could not open “xxx.cptx”. Ensure that:

– The file is not open already.

– The file is not damaged. For example, if the file was an email attachment, ensure that you have decoded the file correctly.

– The hard disk has sufficient available space.

– The system has sufficient resources. To optimize the resources, close all the other open applications.

I have researched and tried several options that don’t seem to work.  One post said to ensure the version is the same. We are all on Captivate 2019, but the build numbers are different. For example, I have 11.0.0.243 and the person who’s file  I cannot open has 11.5.0.476.

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