Captivate 2019 Asset Download Crashing program

Hello, I am having a crisis here an d I hope someone has a solution. I have been trying to download assets for my course design and keep getting this message. I have ran Captivate 2019 as an Admin user and this prompts persists and the program then becomes unresponsive forcing me to restart the program. Does anyone have a solution to this dilemma.

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