Captivate 2019 character assets won’t download then crashes Captivate

I see there are often problems with downloading assets.  I am trying to access the characters with no luck.  It just says accessing assets and a waiting icon but does not do anything.  You cannot exit as it seems to have crashed each time I try.

I am using release 11.5.5.553.  I have checked and this is the most up to date release.

Can anyone help.  Very frustrating  

The post Captivate 2019 character assets won’t download then crashes Captivate appeared first on eLearning.

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