Captivate 2019 crashes when trying to create a video demo

I am hoping someone can help with this.  I have Captivate 2019 and I am able to create simulations, PPT, etc. recordings, but when click to Create a Video demo, my system crashes.  I’ve restarted my PC a few times, but nothing clears it.  Any other ideas on what can be causing this? Thanks.

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