Captivate 2019: how to make the background of a .png file transparent

Hello. I inserted a .png image (of a play button) that has a transparent background but when I place it on the Captivate slide, I see hash-marks and not the background colour of my slide. How can I change the ‘transparent’ background so that it matches the background of my slide?  Also, is it possible to edit the colour in the image itself?  (I tried uploading the image to this post but for some reason it’s not appearing in the folder, even though it is there.

Thank you, Marion

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