Captivate 2019 Issue – Converting 2017 course

I recently updated to the Captivate 2019 version. I had to make some updates to our annual courses we are rolling out soon. I saved the changes I made to the course (which was originally created in Captivate 2017), which prompted me to “convert it” or update the course file to Captivate 2019. When I re-uploaded the revised file back into our LMS/FTP, the course no longer loads (I just see a spinning circle that goes on forever).

This is true for any browser, including Chrome, IE, or Firefox. I had to re upload the old version of the course created in Captivate 2017 back to the LMS, so unfortunately we are stuck with the old version of the course.

Other folks from our organization has had similar issues when updating to the 2019 version. For another course – many people are having trouble viewing it on their browser (mostly Internet Explorer) when this was not an issue before.

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