Captivate 2019 Quiz Error – Keeps User In Progress, not able to complete training

I launched an eLearning course (created with Captivate 2019) with 10 quiz questions (multiple choice) at the end of the course. I have it configured to allow infinite number of retry attempts on each question and I allow the user to retake the quiz. I have two buttons at the end: Review Quiz and Retake Quiz. So far, 71 people have completed it with no errors. However, 12 have experienced issues with the submit button not accepting their answers (or maybe missed accepting the first few), getting to the end of the course, and thus failing the quiz. If the user selects to Review the Quiz, there is no option to retake the quiz. Some users say they are not allowed to retake the quiz even if they did not select to review it first. Any thoughts? Also, I accidentally compiled it as Scorm 1.2 instead of 2004. Does that matter? We use Cornerstone OnDemand as the LMS for delivering the eLearning. End users of training are in multiple states, multiple healthcare centers, and on various types of computers/browsers. Thanks in advance for any tips!

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