Captivate 2019 Update 2 installation issue

My company has several Captivate users in our training department, and they’ve been trying to install update 2.  The installation progresses to about 90% and stops, which is apparently at a point where some critical program files have been removed but not replaced yet.  This forces us to re-install entirely before attempting the update again.  We’ve been following the update guide below – the user is logged into CC and ran the “clean preferences” utility, but the issue remains.

I’m beginning to worry that this might be a firewall issue.  Does anyone know if there are any oddball domains we need to have whitelisted for this update to finish?  Does the user need modify privileges for the installation folder (or anywhere else)?

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