Chatbots: A Good Way to Engage and Enable Learners

We’ve come a long way from the Turing test-Eliza to Siri-ALEXA-Google Assistant since the evolution of chatbots in 1950, when Alan Turing, an English computer scientist, published “Computer Machinery and Intelligence.” The journey has been long, and manifestations have been far and wide. Organizations are relying on chatbots for enabling them to provide proactive customer service and also helping them to deliver scalable, personalized solutions. Chatbots in the workplace, as trainers and mentors, can have a significant impact on learning outcomes.

In this blog, we’ll discuss the different types of chatbots that are utilized based on their capability to deliver specific solutions. I will elaborate the concept further by providing a case study of a real-life chatbot solution deployment for a quick-service restaurant.