Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation?

Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation—Infographic Bots are everywhere. But as Sci-fi predictions become reality, are consumers really ready for shiny and chrome? Despite today's technology-dependent environment, CGS's 2018 Global Consumer Customer Service Survey of more than 500 U.S. and U.K. participants found that many consumers […]

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