Closed caption automatically switch off

Hi everyone,

I’m front a new issue with our favorite e-learning authoring tool, wich Adobe Captivate is

So my project has audio media : TTS from Captivate + external MP4 video files

I create synchronize subtitles during all the project.
A ‘home made Closed captions button‘  is added and working perfectly during all the project.
The problem is : when I publish the module with the captivate playbar the Closed captions stay visible until the user press subtitle button, but,
When the project is published without ‘Adobe captivate playbarthe Closed captions automatically switch off and user has to press again and again the button to show and read them…

Here a short video demonstration to present this bug:
https://youtu.be/KYLUsg6xh4M

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