Closed Captioning for Video – Synched when editing, not synched otherwise.

I have Captivate 2017. I added an Mp4 as a multi-slide synchronized video and added closed captions to it via the Edit Video Timing dialog box.

The video is 2 min 11 seconds long and has 47 markers. Everything is synched correctly when setting up the captions in the dialog box, but on previewing in browser (or any other method), the captions come in a couple of seconds too soon.

In case this matters: there’s audio at the beginning of the timeline that ends after about 10 seconds. It also has closed captioning. The video starts after the audio ends. When the video starts, the final closed caption from the audio is still on the screen…

Appreciate any ideas.

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