In the complex and challenging business world of 2016 and beyond, where everyone is being asked to do more with less, teaching and coaching employees to say “no” may be the most critical skill you develop in your teams and functions.
I was leading a foundational Business Leadership program for front-line managers today and we were discussing the real challenges of being a business in this 24/7 volatile and changing business world. One of our guest speakers was an executive I truly respect because he is authentic and understands how to manage the expectations of all different types of stakeholders, including sharing his perspectives on saying no.