Cognitive Biases and their Impact on Workplace Learning

Recently I attended a workshop by Christine Owen, and learned an interesting aspect of human cognition which we learning designers should consider in workplace learning or training design. The information she shared was both relevant to the leadership and learning designers. She shared what could go wrong at workplace if leaders/employees were not aware of their cognitive biases. Knowing what could impede learning at workplace, we could take the necessary measures in eliminating them. Our cognitive biases could hinder learning, or proper decision-making at workplace. This is because our cognition plays a role in sense-making and how we process information.

Let us have a look at the main cognitive biases that could affect processing information. If you are a manager, you can use this information to monitor your employees’ learning and your own decision making. If you are a learning designer, you can relate to it when designing your courses and training as you will have a better understanding of your learners and how they think, so you will know how they might perceive the designed materials.

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