Combat turnover challenges with the right retail onboarding strategy

A retail onboarding strategy that targets employee engagement and retention from the outset can be a vital tool to combat turnover challenges. LEO Learning’s Account Director for Retail, Greg Watson, explains why.

The retail sector is navigating a prolonged period of digital disruption. The increase in online shopping activity has meant retailers have had to react quickly and make large-scale changes to the way they operate – or risk getting left behind.

Brand and customer experience have also become critical. Retailers now aim to provide a seamless, ‘omnichannel’ experience between their websites and apps, stores and social media channels.

A strong retail onboarding strategy is key to achieving wider business goals