Communication 101: How to make a complaint

The first tip about making complaints is perhaps an obvious one, but a difficult one to follow all the same: Don’t get angry. But there are some other easy guidelines to follow to help you to both stay calm and still get what you want.

A good tip is to sit down and prepare your complaint in advance of any phone call or face-to-face conversation. Make sure you have all your receipts and documentation. This will help you stay on track and prevent a customer service representative or a clerk from pushing you around.

Know your rights: Do a quick search to find out what organizations can help you find out your consumer rights. A company’s contract may have fine print, but fine print can be confusing, or sometimes even downright dishonest. So even if a company says that you can or can’t do certain things, it doesn’t mean that this is legal. There are many government-sponsored organizations that can help you.

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