Communication Can Be Transformed with Diplomacy & Tact

How do you react when a co-work disagrees with you?

How do you address a negotiation that requires you to meet specific goals?

How do you approach a customer who appears to be upset or angry?

Communication is part of every job and every relationship. The process of communication is complex yet occurs in a split second or the very moment a person decides to send a message – whether verbally or in writing. We all have natural, human reactions to circumstances and other people. But do those reactions always produce the best response? The answer is that our gut reactions or initial replies and responses do not always address situations or other persons in the most appropriate manner possible, especially when strong emotional reactions are felt, which means the underlying issue or need may be left unresolved. Poor communication can also create damage to important relationships and even a person's reputation on the job.

Read the full story by

Tags:

RELATED READS
What Can You Do With a Degree in Business Administration? Investing in Technology to Lower Security Risks
We are updating our Privacy Policy, so please make sure you take a minute to review it. As of May 25, 2018 your continued use of our services will be subject to this new Privacy Policy.
Review Privacy Policy OK