Complaint handling course | smartphone-optimised microlearning training

In this free complaint handling course, you’ll learn how to turn negative customer complaints into a positive customer experience. Let’s discover why customers complain and the types of customer complaints you’ll encounter. You can access this course by downloading EdApp Small Team Edition by clicking here or on the App Store logo. You can also swipe through it below.

What’s in the complaint handling course?

A great way to understand customer complaints is to do a little self-reflection. Think about your own experience as a customer. Have you ever had a bad experience? Have you ever made a complaint or really wanted to? What is it about a negative customer experience that makes us feel this way?
The answer lies in our expectations! When we don’t have an experience that meets our expectations, we feel dissatisfied and upset. After all, that’s not how it was supposed to be, right? That failure to meet expectations is what drives the customer complaint.

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