Create a Better Workplace by Understanding Emotional Intelligence

There are two categories of skills in the workplace — hard, technical abilities and soft skills that deal with employees’ self-knowledge and interactions. Emotional intelligence falls into the latter category, and that means some leaders might underestimate it. After all, employees can be instructed in how to use a new piece of software, but can they be taught to understand others’ feelings?

The answer is yes, workers can learn to improve their emotional intelligence skills. Moreover, this kind of education is an opportunity to create a better workplace. From leadership and teamwork to company culture and organizational values, many aspects of work improve when employees have empathy and awareness of emotion and the impact of the emotional state — their own and others’.

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