Creating a Culture of Service Begins With Happy Employees

If your company’s aim is to create better customer experiences, the place to start is with your employees. If you focus only on the end result of improving customer service without fortifying your company’s culture, any bump in KPIs will often be short-lived. On the other hand, if you focus on creating a workplace that is supportive, engaging, empowering, and respectful, the natural outgrowth of happy employees is improved customer service.