Culture Change in Organizations Begins Within

I have traveled around the globe and have eaten a simple rice dish while sitting on the dirt floor of the home of an Indian brickmaker, a woman who lived in abject poverty and had many reasons to be unhappy but was not. Ironically, some of the most miserable people I have met are managers and knowledge workers in North America, people who seemingly have many reasons to be happy. This fact is part of what makes culture change in organizations so fascinating and important. 

Aon Hewitt defines employee engagement as “the level of an employee’s psychological investment in their organization.” In its 2017 Trends in Global Employee Engagement report, the company noted that North American engagement rates have dropped to 64% and that only 59% of employees are committed to stay with their organizations. Have you simply accepted attrition or “churn” as your new normal?

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