Customer Training: 12 Important KPIs You Need To Measure Success

All companies, big or small, need to set business goals and develop a strategy for reaching them. They also need to have a system in place for evaluating their progress against these goals.

Similarly, when you deploy training, whether it’s employee training or a customer education program, you need to evaluate whether it has brought the desired business results.

In the case of customer training, Key Performance Indicators (KPIs) provide a reliable evaluation system that can measure its impact on your business.

In this post, you’ll find out what customer training KPIs are, the most important KPIs to measure, and how to identify them. We’ll also go over other factors you need to consider when evaluating the effectiveness of customer training and a couple of ways to keep track of them.