Defining the KPIs that Drive Customer Education Success

Data has enormous potential to drive the success of customer education. It can tell you what’s working and what’s not. It can give you agility, leading you to the right levers to pull to continuously improve. It can show you the connections between outcomes and how it influences business goals. But… you need to be measuring the right things. You need to focus on the right Key Performance Indicators, or KPIs.

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