Delivering Bottom-Line Results at the Speed of Business at TalkTalk

Winner of ‘Excellence in the Production of Learning Content - Private Sector’ at the 2015 eLearning Awards, this case study focuses on how TalkTalk designed a programme to meet rapidly changing business needs in just 8-weeks.

TalkTalk Telcom Group PLC offers fixed line and mobile voice, Internet and pay TV to some 4 million customers under the TalkTalk and TalkTalk Business brands.

As part of a project to grow the groups mobile offering, they launched an important unlimited SIM only plan in April 2015. The challenge? They would have to deliver training to over 4,000 agents in just over 3 weeks, across four different countries.

The result? They reported a 467% increase in SIM sales volume which they credit to their people and the way in which the group delivered training throughout the business operation.

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