Design Thinking: Level-Up the Learner Experience

Two years ago I was at a CLO conference in Austin, Texas. The keynote speaker asked a question that gave me pause then – and continues to drive me now. He asked, “Is the 45-minute course you created a good use of 45 minutes of the learner’s life? Because those are 45 minutes of time that individual does not get back.”

“Learner experience” (LX) is an emerging buzz term that originated from the software world, which focuses on “UX” or user experience. The question the speaker posed at the conference goes to the heart of what an effective user experience (aka learner experience) delivers to someone, which is three things:

1. Value – A good UX is one that solves a real problem for the user. If we deliver value, we are not wasting minutes of someone’s life.
2. Ease of use – A good UX is one that a user finds easy to navigate and to understand how to use. If we make something easy to use and to understand, we are supporting value (the first tenet of good UX).
3. Enjoyable – A good UX is a pleasure to use. It engages us and, optimally, it delights us.

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