Differentiation in Training

I have been asked to differentiate face-to-face training before and struggled with it.

Now, teaching I differentiated all the time for my students… I was embarrassed that I could not differentiate that training, but half of what I was imparting was button pushing and account information – which I still am not sure I could have differentiated.

I bet the person who requested differentiation was frustrated. She was telling me that she was not getting what she needed. She was using a common pedagogical language with me, I knew what she was requesting, but I was not able to give it to her. Did she feel disrespected? Did she feel bored? Will she come back to any of my future training?

That was years ago, but it has stuck with me. I do want to make training more meaningful. But for some training, I am not able to do so because I have to provide baseline information.

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