Digital Adoption Solutions (DAS) Technology Has an Identity…Finally…Now What?

The fact that Gartner has begun to recognize this very relevant space has me stoked. It’s been a long time coming. My hope is the DAS focus does not become too narrow and application navigation becomes the only visible point-solution when so much more productivity enhancing capabilities are possible. My other hope is for prospective adopters to avoid jumping too quickly into a platform and not having the human infrastructure in place to assess the Point-of-Work and design assets intentionally for Point-of-Work Solutions using DAS technology. We really cannot afford another rush-to-LMS ownership. It’s time for a senior-level leadership commitment where empowerment to change gets the momentum to build critical mass for digital adoption across the ecosystem.

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