Digital L&D pt 1: Beyond e-Learning

I’ve been in Learning & Development since the popularisation of e-learning in the late-1990s. Back then, I was at LloydsTSB and e-learning was still called CBT (Computer-based Training).

I moved to NatWest at the turn of the century and discovered that e-learning could be ordered and arrive through the post on discs! I so wanted every disc that arrived to be better than the one before – and it had to be if it was going to fulfil the promise of replacing classroom training. But I – and everybody I worked with – found the e-learning (yes, all of it) tedious and patronising. The only interest I engineered within any course was trying to provoke the actors in the scenarios into a fight (which they never did).

In 2006, I went from Lehman Brothers to Disney expecting the e-learning to be Pixar-quality and to finally live up to the promise. But it was as dreadful as I’d grown to expect in the banks.

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